The adoption of the high level structure as set out in Annex SL of ISO Directive. 1. An explicit requirement for risk-based thinking to support and improve the understanding and application of the process approach 2. Fewer prescriptive requirements 3. More flexibility regarding documentation 4. Improved applicability for services 5. A requirement to define the boundaries of the QMS 6. Increased emphasis on organizational context 7. Increased leadership requirements Greater emphasis on achieving desired process results to improve customer satisfaction
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